Skin By FT

At Skin By FT, we are committed to delivering high-quality skincare products that meet your expectations. Due to the nature of skincare and hygiene standards, we have clear guidelines regarding returns and refunds. Please read this policy carefully before placing your order.

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1. No Refunds for Incorrect Orders

We kindly ask customers to carefully review product names, descriptions, sizes, and usage details before completing a purchase.

Skin By FT does not offer refunds or exchanges for items selected incorrectly by the customer. Once an order is confirmed and processed, it cannot be refunded due to a change of mind or ordering the wrong product.

Please ensure all details are correct before checkout.

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2. Damaged or Faulty Products

We take great care in packaging every order to ensure it arrives safely. However, if your item arrives damaged or defective, we will assist you under the following conditions:

Reporting Timeframe:
You must notify us within 3 days of receiving your order.

Proof Required:
Clear photographs or videos showing:

• The damaged product

• The outer packaging

• Your order number

How to Report:
Email us at support@skinbyft.com with your order number, description of the issue, and supporting proof.

Resolution:
Once your claim is reviewed and approved, we will offer:

• A replacement (subject to availability), or

• A full refund to your original payment method if replacement is unavailable.

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3. Incorrect Shipping Address

Please ensure your delivery details are accurate before placing your order.

If an incorrect or incomplete address is provided and the parcel is returned to us:

• You will be responsible for the cost of reshipping the order.

• Refunds will not be issued for failed deliveries due to incorrect addresses provided at checkout.

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4. Return Procedure (If Approved)

If a return is authorized (for example, in cases of damage), the following applies:

• Do not send any item back without prior written approval.

• Products must remain unused and in their original packaging.

• Items showing signs of use, tampering, or additional damage not previously reported may not qualify for refund or replacement.

We will provide detailed return instructions once your request is approved.

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5. Refund Processing

If a refund is approved:

• Refunds will be processed within 7 working days after confirmation or receipt of the returned item.

• Refunds will be issued to the original payment method used at checkout.

• Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

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6. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or refunded:

• Opened or used skincare products

• Items marked as final sale or promotional clearance

• Products damaged due to misuse or improper storage

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7. Policy Updates

Skin By FT reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be reflected on this page with the updated effective date.

Continued use of our website indicates acceptance of the current policy.

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8. Contact Us

If you have any questions regarding this policy, please contact us:

Email: support@skinbyft.com
Phone: 07493 220218
Instagram: https://www.instagram.com/skin_by_ft
TikTok: www.tiktok.com/@beautyhouse327